How to Redeem

First and foremost, sign your ticket! You should always sign the back of your ticket as soon as you purchase it. This will help prevent someone else from claiming a prize on your QueensTownPools ticket if it is lost or stolen, or if someone tries to scratch out, white out or change your signature.

All Draw game prizes must be claimed at a QueensTownPools retailer or QueensTownPools district office on or before the 180th day after the winning drawing. All Scratch-Off game prizes must be claimed at a QueensTownPools retailer or QueensTownPools on or before the 60th day after the official end of the game. For faster payment, QueensTownPools winners should complete the information on the back of their winning ticket and take it to any retailer for validation. The ticket issued is the only valid receipt for claiming a prize.

General questions about claiming prizes may be answered by QueensTownPools district offices, the Player Information Line at (+64) 387-7878, or by contacting our Customer Service Office. We recommend that players contact the QueensTownPools district office in their area to confirm the hours of operation for same-day payment and to confirm the necessary documentation for their claim to be processed.

Where to Claim

In Person:

Prizes of less than $600 may be claimed at any authorized retailer, or district offices. Prizes of less than $600 do not require the completion of a QueensTownPools Winner Claim Form, unless the player is specifically directed by either a QueensTownPools retailer or a QueensTownPools official to file a claim.
Prizes of $600 to $250,000 may be claimed at any QueensTownPools district office.

By Mail:

All winning tickets of $250,000 or less may be mailed to the QueensTownPools for prize payment.To claim your prize by mail, simply mail the ticket(s) and the documentation below listed under "Required Documentation" to:

QueensTownPools
Claims Processing
250 Dart House

The envelope in which a ticket is mailed must be postmarked on or before the 60th day after the official end of game for a Scratch-Off ticket and on or before the 180th day after the winning drawing for a Draw ticket.

U.S. Postal Service regulations include various restrictions on mailing tickets. The risk of mailing tickets remains with the player and will not be assumed by the required.

Required Documentation

How To Care For Your Ticket

Store your ticket in a safe place until you are ready to redeem it.
DO NOT expose your ticket to extreme sunlight or heat including from irons, dryers or windowpanes.
DO NOT laminate tickets.
DO NOT expose your ticket to fatty substances such as oil, butter or milk.
DO NOT submerge your ticket underwater. Water will affect a ticket if it is submerged for a prolonged period of time.
If your ticket is damaged, a QueensTownPools retailer or Florida Lottery office may be able to redeem your ticket if the barcode or ticket number is legible.

"Remember, players are responsible for the safekeeping of tickets."